If a Contacts folders becomes inoperable it may not pull up entries in the address book and/or not store new entries.

The first thing to try is to remove any existing Contacts folder from your Address Book, and then make your new Contacts folder appear. Here are step-by-step directions, provided by technology support personnel:

1. Start Outlook, open the Tools menu, and select Services..



2. Services List: From the services list, click on Outlook Address Book and click on Properties.




3. Contacts Lists: This is the Outlook Address Book properties window. If it is not already selected, select the contacts folder by clicking on it, then click on Remove Address Book.



4. Cleared Address Book: After removing the old Address Book, the window will look like this. Click Close to continue.



5. Select New Contacts Folder: Now select the contacts folder by clicking on it. (If you don't see a folder list, open the View menu and select Folder List.)
   
   
6. Contacts Properties: After selecting the Contacts folder, click on File -> Folder -> Properties for “Contacts.”



7. General Contacts Properties: This is the properties window for the Contacts folder. Select the Outlook Address Book tab by clicking on it.



8. Outlook Address Book Properties: Select the check box titled Show this folder as an e-mail Address Book as shown below. Click to continue and now test to ensure the Contacts are behaving as expected.

If you are still having troubles with your Contacts list, such as contact list names not showing up when you type in the To: box, try the following steps:

1. While in Outlook, select the Tools menu and then pick Services...



2. Select Addressing, and then Add
3. 
   
   
4. Scroll down until you see the contacts list that was created. Highlight Contacts and select Add. Then select the Close button, then select Apply and OK.



5. You can test to see if both address books are linked in Outlook by opening a new email and on the To: line start typing the name of a contact that is in your new contact group. The address should be auto-completed. It may take a few minutes, but you will know that it is working because the name in the To: box will underline once the system recognizes the address.