Staff Chromebook FAQs

Staff Chromebook Frequently Asked Questions

  • How can I revive a Dell 5190 Chromebook with power issues? PRINTABLE INSTRUCTIONSThe Dell 5190 Chromebooks issued to the classes of 2020 and 2022 and used in the elementary schools can be hard to revive if you allow their battery ...
    Posted Sep 9, 2019, 11:51 AM by Granger Meador
  • How do I manage the Joey Chromebook carts with baskets? The Chromebook carts supplied by the district to the elementary schools are LocknCharge Joey 30 carts with baskets, except for carts 3 and 4, which are Blackbox carts. The Joey ...
    Posted May 22, 2019, 7:00 AM by Granger Meador
  • How do I store a Chromebook/charging cart for the summer? If you leave a Chromebook plugged into a charger for weeks (including leaving it in a charging cart over the summer) the steady “trickle charge” will shorten its battery life ...
    Posted May 17, 2019, 8:16 AM by Granger Meador
  • How do I disable unwanted Chrome notifications or extensions? Notifications and extensions are two things in the Chrome web browser that can either help or irritate users. If you ever get unwanted notices or have an unwanted site taking ...
    Posted May 17, 2019, 6:34 AM by Granger Meador
  • Misbehaving websites may rely on Flash If you encounter a website with videos, animations, or other interactive elements that will not load or run properly, they may rely on Adobe's outdated Flash player.Adobe has ...
    Posted Aug 21, 2019, 7:22 AM by Granger Meador
  • Can I monitor a student's Chromebook remotely? Teachers across all grade levels should be able to use Lightspeed Relay Classroom to monitor and control students' Chromebooks during class beginning in 2019-2020.
    Posted Jul 31, 2019, 3:58 PM by Granger Meador
  • How do I get a student or staff Chromebook serviced? Staff Chromebook repair proceduresStudent Chromebook repair proceduresServicing Staff DevicesIf a staff member's district-issued Chromebook malfunctions:Many issues can be resolved by simply rebooting the device ...
    Posted Jan 19, 2019, 5:02 AM by Granger Meador
  • Can I get an extra charger for my Chromebook? Your Chromebook case includes a convenient zipper side pocket where you can carry the separate charger. For those who prefer to keep separate chargers at work and at home:Until ...
    Posted Jan 23, 2018, 4:28 PM by Granger Meador
  • Why can't I access YouTube or other sites on my Chromebook at school? If a site that you can normally access as a teacher, such as YouTube, shows the block screen or the annoying "This site can't be reached" error page when ...
    Posted Jan 22, 2019, 12:34 PM by Granger Meador
  • Can I use software/service XXXX on my Chromebook? Services that are entirely cloud-based can be accessed on a Chromebook. Software designed for specific operating systems like Windows or Apple’s OS X or iOS will NOT run ...
    Posted Jan 20, 2018, 4:51 AM by Granger Meador
  • How can I print from my Chromebook? If you have a printer at school or at home that can be accessed from a Windows computer, you can set up Google Cloud Print on that computer and, so ...
    Posted Jan 27, 2018, 6:07 AM by Granger Meador
  • How can I access files and even edit some of them while offline? You can download a file from your Google Drive or other sources directly into the limited memory on your Chromebook. Even better, if you use G Suite apps like Google ...
    Posted Jan 19, 2018, 1:06 PM by Granger Meador
  • How can I display a Chromebook screen on a projector or monitor? HDMI ports on Dell 3120, 3180, and Lenovo ChromebooksThese older devices have full-size HDMI ports to output video and sound to external displays and speakers. In a conference ...
    Posted Jan 10, 2019, 5:01 PM by Granger Meador
  • Which mouse can I get for my Chromebook? Your Chromebook includes a touchpad, and the newer Lenovo staff Chromebooks have a touchscreen. But if you would also like to use a mouse with your Chromebook:Just about any ...
    Posted May 30, 2018, 6:16 AM by Granger Meador
Showing posts 1 - 14 of 14. View more »

FAQ

How can I revive a Dell 5190 Chromebook with power issues?

posted Sep 9, 2019, 11:51 AM by Granger Meador

Reviving a 5190
The Dell 5190 Chromebooks issued to the classes of 2020 and 2022 and used in the elementary schools can be hard to revive if you allow their battery to reach 0% charge. Dell claims this issue is resolved in the most recent version of the Chrome OS, but if you have a Dell 5190 that won't turn on, here are some tips:

If your Dell 5190 Chromebook will not charge:
  • First, try plugging the charger into the USB-C port on the other side of the Chromebook. Letting it charge for 30 minutes or more may revive it.

If that doesn't work:
  1. Plug in the charger.
  2. Open the Chromebook.
  3. Hit ESC + Refresh + Power simultaneously until the screen flickers, then release the keys.
    Keys
  4. You will see a recovery screen that asks for you to insert a flash drive. Do NOT insert a flash drive. (If you don’t see this screen, go back to step 3 and repeat.)
  5. Press and hold Refresh + Power keys while simultaneously removing the charger. Release the keys.
  6. Hold the power button for two seconds.
  7. Plug in the charger.
  8. Hit the power button once.
  9. Wait up to 40 seconds to see something on the screen. If you see something on the screen (login screen, or red exclamation point battery), hold down the power button until the Chromebook shuts off.
  10. Close the device, and let it charge for 30 minutes.
  11. If you still see nothing on screen, or you don’t have a charging light on the Chromebook, BHS students can stop by room 132 after school starts to get a replacement Chromebook. Elementary school devices can be checked out by district technicians and ticketed to be sent to the Student Technology Support Team if all revival efforts fail.

How do I manage the Joey Chromebook carts with baskets?

posted May 22, 2019, 6:57 AM by Granger Meador   [ updated May 22, 2019, 7:00 AM ]

The Chromebook carts supplied by the district to the elementary schools are LocknCharge Joey 30 carts with baskets, except for carts 3 and 4, which are Blackbox carts.

The Joey 30 carts have six baskets, which each hold five Chromebooks. These make it easier to distribute and gather Chromebooks quickly for a class, only get the needed number of devices out, and quickly check that everything has been returned to the cart.

The green-and-white Mark I models have a single large lid, while the gray-and-white Mark II models have a split lid.

Joey 30 carts

Each of the Chromebooks in a cart has been marked with a silver paint Sharpie showing its cart and device number. For example, 6-3 indicates the device belongs in Cart #6, where it is Chromebook #3 out of 30. The site where that cart is located is written out on the bottom of the Chromebook.

Chromebook markings


Missing Devices

The district barcode inventory tag is also on the bottom of the device. If a device should go missing, the site can notify Granger Meador, providing its cart # and device #. He can then remotely disable the Chromebook, which might help it find its way home.

Devices Needing Repair


Adjusting Cart Charging Settings

Push the green button at the bottom of one side of the cart to select among:
  • SAFE ON - charge all devices continuously
  • TIMER ALL - sequentially power different devices, but turn the power off after a set time (don't use this mode)
  • TIMER CYCLE - sequentially charge 1/4 of the devices for either 1 hour or 3 hours and then another 1/4  of the devices and so on in a continual cycle; this is the preferred mode since it is less stressful on the batteries and draws less wall current
  • OFF - none of the lights for the previous modes will be lit; nothing will be charged even if the power to the cart is on
Eco Safe Charge panel

There is also a remote control, but it is only needed to choose between 1-hour or 3-hour charging times for the TIMER ALL and TIMER CYCLE modes. Since sites would never really need that level of control and remotes are easily lost, the remotes are kept at Tech Services.

How do I store a Chromebook/charging cart for the summer?

posted May 17, 2019, 8:13 AM by Granger Meador   [ updated May 17, 2019, 8:16 AM ]

If you leave a Chromebook plugged into a charger for weeks (including leaving it in a charging cart over the summer) the steady “trickle charge” will shorten its battery life.

HOWEVER, if you don’t fully power down a Chromebook and don’t charge it, it can discharge to 0% and be difficult to impossible to power back up when school resumes.
Every Chromebook in a charging cart or which won’t be used over a long break must be FULLY powered down, not just closed to be in sleep or standby mode, before the break.

Quick Way to Fully Power Down a Chromebook

  1. Open the Chromebook, power it up, and check that it is fully charged.
  2. Press and hold the POWER button on the Chromebook until the Chromebook completely shuts off.Dell Power Button
    • Dell Chromebook power buttons are at the top left of the keyboard.
    • Lenovo Chromebook power buttons are on the side of the Chromebook at the upper right edge of the keyboard unit.
  3. If using a cart, you can return the Chromebook to it.
Remember, all charging carts must be UNPLUGGED from the wall for the break.



Optional Battery Cut-off mode for Dell Chromebooks

  1. Connect the Chromebook to the charger, plug it into the wall, and turn on the Chromebook.

  2. With the charger still connected to the Chromebook, start rebooting the device by holding REFRESH+POWER + at the same time for at least 3 seconds.

  3. While holding those keys down, remove the power cord from the Chromebook, and then release the keys. The Chromebook should shut down and remain off.

  4. Attempt to power the unit on using the power button.

  5. If the unit does not power on, you have completed the steps and can safely store the device, but do NOT reconnect it to the charger until you are ready to revive it.

  6. If the unit powers on, you should repeat steps 2 to 5.


TO REVIVE A DELL CHROMEBOOK FROM BATTERY CUT-OFF MODE, plug it back into the charger and plug the charger into the wall.



How do I disable unwanted Chrome notifications or extensions?

posted May 10, 2019, 10:07 AM by Granger Meador   [ updated May 17, 2019, 6:34 AM ]

Repairing Chrome
Notifications and extensions are two things in the Chrome web browser that can either help or irritate users. If you ever get unwanted notices or have an unwanted site taking over certain types of documents, you probably allowed some notifications or an extension that you now want to disable.

A Quick-and-Dirty Fix

If you haven't time or energy to try to track down a particular offending notification setting or troublesome browser extension, you can try simply resetting your Chrome browser settings.

CAUTION: This will reset to their default values your search engine, your homepage and tabs, the new tab page, any pinned tabs, your content settings such as letting a site show you pop-ups or use your microphone, your cookies and site data, and any extensions (except for the few force-installed by the district) and themes. If all that worries you, see the later sections of this post about Blocking unwanted notifications and Removing unwanted extensions.
  1. On your Chromebook or desktop computer, open the Google Chrome web browser.
  2. At the top right, click the more icon ⋮ (which sometimes turns into an exclamation point !).
  3. Click on Settings.
  4. Scroll to the bottom and click Advanced.
  5. Scroll again to the bottom and click Restore settings to their original defaults.
  6. You'll be warned about all you are resetting, and can click Reset settings.
Hopefully that will clear up your problem. If not, you can try the specific fix approaches shown below.


Blocking unwanted notifications

Sample Notification
If you start getting unwanted pop-up notifications in your browser like the one shown, you probably clicked on 
Allow when you visited a website that caused a pop-up box saying it wanted to Show notifications.


Just say Block (unless its a Google app)

Notification allow or block prompt

You should usually click Block when asked that question, except when setting up Gmail or Google Calendar, since having Google Calendar notifications is always useful, and Gmail notifications are sometimes considered useful.

How to disable a notification
  1. On your Chromebook or desktop computer, open the Google Chrome web browser.
  2. At the top right, click the more icon ⋮ (which sometimes turns into an exclamation point !).
  3. Click on Settings.
  4. Scroll to the bottom and click Advanced.
  5. Under the Privacy and security section, click Site Settings.
  6. Click Notifications.
  7. Make sure the option Ask before sending is switched ON.
  8. Scroll down to the Allow section. If you see anything suspicious there, click the arrow ▶ to open its settings, scroll down to Notifications and change that setting to Block.
Blocking a notification

You can then close that tab or use the left arrow at the top left of that menu to return to the list of Blocked and Allowed notifications to make more changes.

If you cannot figure out which service is creating the annoying notifications, you can try the quick-and-dirty fix of resetting all of your browser settings.

How to re-enable a notification
If you accidentally Block Google Calendar notifications, repeat steps 1-6 and look for calendar.google.com. If it is blocked, click the arrow ▶ to open its settings, scroll down to Notifications and change that setting to Allow.

The same process can be used for other blocked notifications you want to allow.

Unwanted extensions

There are many wonderful extensions, including some which are always installed by default on district Chromebooks. However, some annoying or malicious extensions can redirect your searches, steal your data, create annoying ads, and more.

Bad extensions
If you are prompted to add an extension, be very cautious. Extensions are powerful tools which can heavily influence your web experience and could steal data, etc.

If your browser is acting strangely, an extension could be the culprit. If you can figure out which extension is causing the trouble, you can disable or remove it:
  1. On your Chromebook or desktop computer, open the Google Chrome web browser.
  2. At the top right, click the more icon ⋮ (which sometimes turns into an exclamation point !).
  3. Click on More tools.
  4. Click on Extensions.
  5. You will see a number of cards displaying the various extensions installed in your browser. A lower set of cards displays the various Chrome Apps that are installed. 
  6. You can try diagnosing if a particular extension is causing trouble by clicking to move the slider on its card to the left OFF position. That will remove its icon from the extension icons that display at the upper left of the browser window, and you can try restarting the browser to see if the trouble is fixed.
  7. You can click the Details button on card to learn more about a particular extension.
  8. If you can identify a particular extension as the problem, instead of merely sliding it to OFF you can instead click the Remove button on its card and then try restarting the browser.
Some extensions are "force-installed" by the district and cannot be removed. As of May 2019 those included G Suite Training, Google Cast for Education, Google Docs Offline, Lightspeed User Agent, P3 Tips, and Share to Classroom.

If you cannot figure out which extension is causing trouble, you can try the quick-and-dirty fix of resetting all of your browser settings. 


Misbehaving websites may rely on Flash

posted Dec 11, 2018, 6:06 AM by Granger Meador   [ updated Aug 21, 2019, 7:22 AM ]


If you encounter a website with videos, animations, or other interactive elements that will not load or run properly, they may rely on Adobe's outdated Flash player.

Adobe has stopped supporting Flash, and Chrome will stop all support for Flash in 2020. Until then, Google is making it more difficult to run Flash in an effort to convince websites to update to newer code like HTML5.

Until 2020, you can still get Flash to run on these old websites in the Chrome browser:
  1. Click the padlock icon or other icon to the LEFT of the webpage URL in the browser.
  2. If the pop-up menu has an entry for Flash, select it. If there is no such entry, click on Site settings.
  3. Change the setting for Flash to Allow.
  4. When you return to the webpage, you may be prompted to Reload it.

Allow Flash in Chrome

Can I monitor a student's Chromebook remotely?

posted Nov 9, 2018, 9:40 AM by Granger Meador   [ updated Jul 31, 2019, 3:58 PM ]

Teachers across all grade levels should be able to use Lightspeed Relay Classroom to monitor and control students' Chromebooks during class beginning in 2019-2020.
Relay Classroom

How do I get a student or staff Chromebook serviced?

posted May 3, 2018, 5:54 AM by Granger Meador   [ updated Jan 19, 2019, 5:02 AM ]

Servicing Staff Devices


If a staff member's district-issued Chromebook malfunctions:
  1. Many issues can be resolved by simply rebooting the device.

    • Try soft rebooting the Chromebook by holding down the refresh key while you press the power button.+

    • If that doesn’t work, try hard rebooting the Chromebook by pressing and holding the power button until it shuts down. Wait a bit and boot it up fresh.

  2. Consult the online manual and help at BPSCHROMEBOOK.ORG or use the links below to see if the issue can be resolved that way.

  3. Consult with the site’s Instructional Technology Assistant or a site technology assistant or troubleshooter to see if they can help resolve the issue. BHS staff members can go to room 132 for support from the Student Technology Support Team.

  4. Take the Chromebook to the site librarian, who will check out a loaner unit and send off the device needing servicing as outlined next.



Transporting a staff Chromebook from a site to BHS 132 for servicing

  1. Staff Member: Take the device to the site library. The charger should NOT be included unless it is involved with the issue.

  2. Site Librarian:

    1. Use Follett* to check out a spare Chromebook to the staff member with NO CHARGER unless it is broken.

    2. Complete the top portion of a SERVICE SLIP and tuck it between the keyboard and screen of the closed Chromebook.

    3. Place the Chromebook, with the service slip in it, into a spare black case.

    4. Write “BHS 132” on a piece of tape and affix it to the front of the case above the pocket.

    5. File a Bruin Help Desk “Chromebook Transport” ticket with PICK UP FROM set as your library and DELIVER TO set to “BHS Room 132” to notify Tech Services that there is a Chromebook to pick up on their next regular visit. (Technicians will not make special trips for pickups.)

  3. Technician assigned to the site: Pick up the Chromebook case and take it to the WRC.

  4. BHS Technician:

    1. Transport the Chromebook case to BHS 132 on the next regular visit to BHS.

    2. Close the Chromebook Transport Help Desk ticket.


Returning a staff Chromebook from BHS 132 back to a site after servicing

  1. Student Technology Support Team (STST):

    1. Upon receipt, enter DATE RECEIVED in the appropriate blank in the tracking sheet.

    2. Perform the necessary services.

    3. AFTER DEVICE SERVICING IS COMPLETE, complete the remainder of the service slip.

    4. Update the repairs tracking sheet AND service slip with the servicing information and DATE RESOLVED.

    5. Tuck the service slip between the keyboard and screen of the closed Chromebook.

    6. Insert the Chromebook, with the completed service slip in it, in a black case.

    7. Write “SITE NAME - LIBRARY” on a piece of tape and affix it to the exterior of the case.

    8. Take the case to the BHS Librarian.

  1. BHS Librarian: File a Bruin Help Desk “Chromebook Transport” ticket with PICK UP FROM set as your library and DELIVER TO set to the appropriate site library.

  2. BHS Technician: Pick up the Chromebook case and take it to the WRC.

  3. Technician assigned to the site:

    1. Transport the case to the site and drop it off with the librarian.

    2. Close the Chromebook Transport Help Desk ticket.

  4. Site Librarian:

  1. Notify the staff member to bring in their loaner.

  2. When the loaner is returned, use Follett to check it back in.

  3. Take the serviced Chromebook out of the case and give it to the appropriate staff member, with the service slip still tucked into it to explain what was done.


Servicing Student Devices


If a student's district-issued Chromebook malfunctions:
  1. Many issues can be resolved by simply rebooting the device.

    • Try soft rebooting the Chromebook by holding down the refresh key while you press the power button.+

    • If that doesn’t work, try hard rebooting the Chromebook by pressing and holding the power button until it shuts down. Wait a bit and boot it up fresh.

  2. Consult the online manual and help at BPSCHROMEBOOK.ORG or use the links below to see if the issue can be resolved that way.
  3. BHS students and staff should go to room 132 for support from the Student Technology Support Team. At other sites, consult with the site’s Instructional Technology Assistant or a site technology assistant or troubleshooter to see if they can help resolve the issue. If not, and the device is from a district-provided school cart, take the Chromebook to the site librarian, who will send off the device needing services as outlined below.


Transporting a student Chromebook from an elementary or middle school to BHS 132

  1. Staff Member: Take the device to the site library. The charger should be left in the cart and NOT included unless it is involved with the issue.

  2. Site Librarian:

    1. Complete the top portion of a SERVICE SLIP and tuck it between the keyboard and screen of the closed Chromebook.

    2. Place the Chromebook, with the service slip in it, into a spare black case.

    3. Write “BHS 132” on a piece of tape and affix it to the front of the case above the pocket.

    4. File a Bruin Help Desk “Chromebook Transport” ticket with PICK UP FROM set as your library and DELIVER TO set to “BHS Room 132” to notify Tech Services that there is a Chromebook to pick up on their next regular visit. (Technicians will not make special trips for pickups.)

  3. Technician assigned to the site: Pick up the Chromebook case and take it to the WRC.

  4. BHS Technician:

    1. Transport the Chromebook case to BHS 132 on the next regular visit to BHS.

    2. Close the Chromebook Transport Help Desk ticket.


Returning a student Chromebook from BHS 132 back to an elementary or middle school

  1. Student Technology Support Team (STST):

    1. Upon receipt, enter DATE RECEIVED in the appropriate blank in the tracking sheet.

    2. Perform the necessary services.

    3. AFTER DEVICE SERVICING IS COMPLETE, complete the remainder of the service slip.

    4. Update the STST repairs tracking sheet AND service slip with the servicing information and DATE RESOLVED.

    5. Tuck the service slip between the keyboard and screen of the closed Chromebook.

    6. Insert the Chromebook, with the completed service slip in it, in a black case.

    7. Write “SITE NAME - LIBRARY” on a piece of tape and affix it to the exterior of the case.

    8. Take the case to the BHS Librarian.

  1. BHS Librarian: File a Bruin Help Desk “Chromebook Transport” ticket to notify Tech Services that there is a Chromebook to pick upticket to have a BHS Technician pickup the case on the next regular visit to BHS.

  2. BHS Technician: Pick up the Chromebook case and take it to the WRC.

  3. Technician assigned to the site:

    1. Transport the case to the site and drop it off with the librarian.

    2. Close the Chromebook Transport Help Desk ticket.

  4. Site Librarian: Take the serviced Chromebook out of the case and return it to the appropriate slot in the appropriate cart.

Can I get an extra charger for my Chromebook?

posted Jan 23, 2018, 4:24 PM by Granger Meador   [ updated Jan 23, 2018, 4:28 PM ]

Your Chromebook case includes a convenient zipper side pocket where you can carry the separate charger. For those who prefer to keep separate chargers at work and at home:

  • Until August 2018, only faculty members in grades 9-12 who earn a Green Belt in the Kung Fu Canvas training program will be provided with an extra charger for their Dell 3120 Chromebooks.
  • After August 2018, faculty members in grades 6-8 who earn a Green Belt via Kung Fu Canvas will be provided with an extra charger for their Lenovo N23 Yoga Chromebooks.
  • Otherwise, staff members must purchase extra chargers at their own personal expense. Below are Amazon links:

Lenovo charger



Dell 3120 Charger

Why can't I access YouTube or other sites on my Chromebook at school?

posted Jan 19, 2018, 1:31 PM by Granger Meador   [ updated Jan 22, 2019, 12:34 PM ]

If a site that you can normally access as a teacher, such as YouTube, shows the block screen or the annoying "This site can't be reached" error page when you on the district network:
  1. Open the BPSD bookmark group in your Chrome browser and click the Web Filter link. 
  2. Enter your district username and password. (The username does NOT include @bps-ok.org or @stu.bps-ok.org.) 
  3. You should be able to access the usual sites for at least 30 minutes. 
For your reference, the login address is: lsaccess.me/login

We hope to get the “Lightspeed User Agent” extension already installed on our Chromebooks to authenticate with Google to avoid this issue, but we haven’t licked that problem yet.

Can I use software/service XXXX on my Chromebook?

posted Jan 19, 2018, 1:18 PM by Granger Meador   [ updated Jan 20, 2018, 4:51 AM ]

  • Services that are entirely cloud-based can be accessed on a Chromebook.
  • Software designed for specific operating systems like Windows or Apple’s OS X or iOS will NOT run on a Chromebook.
    • However, if you use an online subscription to login to a particular service, even though you use a Windows program to use it on a desktop computer, it might offer a free Chrome app or extension you can use with your login.
  • First try a Google search in which you add the word “Chromebook” to the name of the software or service and that might yield support information.
    • If that doesn’t help, try searching for the website for your software or service and look for a Support or Technical Requirements link.

Chrome Web Store

Answers to some recent Chromebook use inquiries:
  • PowerTeacher

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