How can I revive a Dell 5190 Chromebook with power issues?

posted Sep 9, 2019, 11:51 AM by Granger Meador
Reviving a 5190
The Dell 5190 Chromebooks issued to the classes of 2020 and 2022 and used in the elementary schools can be hard to revive if you allow their battery to reach 0% charge. Dell claims this issue is resolved in the most recent version of the Chrome OS, but if you have a Dell 5190 that won't turn on, here are some tips:

If your Dell 5190 Chromebook will not charge:
  • First, try plugging the charger into the USB-C port on the other side of the Chromebook. Letting it charge for 30 minutes or more may revive it.

If that doesn't work:
  1. Plug in the charger.
  2. Open the Chromebook.
  3. Hit ESC + Refresh + Power simultaneously until the screen flickers, then release the keys.
    Keys
  4. You will see a recovery screen that asks for you to insert a flash drive. Do NOT insert a flash drive. (If you don’t see this screen, go back to step 3 and repeat.)
  5. Press and hold Refresh + Power keys while simultaneously removing the charger. Release the keys.
  6. Hold the power button for two seconds.
  7. Plug in the charger.
  8. Hit the power button once.
  9. Wait up to 40 seconds to see something on the screen. If you see something on the screen (login screen, or red exclamation point battery), hold down the power button until the Chromebook shuts off.
  10. Close the device, and let it charge for 30 minutes.
  11. If you still see nothing on screen, or you don’t have a charging light on the Chromebook, BHS students can stop by room 132 after school starts to get a replacement Chromebook. Elementary school devices can be checked out by district technicians and ticketed to be sent to the Student Technology Support Team if all revival efforts fail.
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