FAQ Posts

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FREQUENTLY ASKED QUESTIONS POSTS

The Frequently Asked Questions section of the Information page of each website is actually showing all of the posts on an underlying FAQ Announcements page. This means that any edits, additions, or deletions to the posts on that Announcements page will automatically show up in the FAQ section of the Information page.

Creating New FAQs

  1. Go to the Announcements webpage for the FAQs: To create a new FAQ, you need to be on actual Announcements webpage for them. Below the FAQ section of the website's Information page is a link: Frequently Asked Questions Webpage. Use that link to go to the Announcements page.
  2. On that page, a box summarizing the FAQs is at the top and the various posts themselves follow that. 
  3. New post for FAQs
    Create a New post; do NOT edit the Announcements webpage itself: 
    You DO NOT EDIT THE FAQ PAGE itself to create new posts. You only edit the FAQ page to alter the embedded list of recent posts at the top, so do NOT click the pencil icon to edit the announcements page. Instead, click the New post button below the recent posts box. (That button is only visible to the webmaster when he or she is logged into Google Sites.)
  4. Retitle the post: An "Untitled Post" appears. Click in the title box to change "Untitled Post" to a meaningful title.
  5. Post layout
    Pick a layout: Then you will usually want to open the Layout menu near the top of the page and change from One column (simple) to something with columns that are easier for folks to read. I usually pick Two column which provides a top box across the full page width, below that two columns, and then another box across the full page width. 
  6. Sample post
    Enter the text and upload any images. I like the Two column layout's flexibility, usually only putting text in the left column and graphics in the right column. On a small screen, that means the graphics only show up below the text. You can also embed a graphic into text, and on a small screen it will usually show right below the nearest paragraph. Click the image with the bus to get a look at how I often use the various parts of the Two column layout.
  7. Save post
    Save your work: When finished, click the Save button at the top of the page. 
  8. Editing a saved draftDraft posts: If you get interrupted before you are finished creating a post, you can instead select the Save Draft button. The post won't be published, and you can re-open your draft later by returning to the Announcement page and clicking the link for the draft post that will appear near the New post button.
  9. Edit page settings
    You may want to turn off comments: After you have saved a post, you can optionally turn off some of the default options. I click on the gear icon at the top of the post, select Page settings from the menu.
  10. Page settings
    Then I UNcheck the Allow comments option and then click SAVE. While only authorized site editors can actually create comments, turning off Allow comments will remove two lines from the bottom of a post saying Comments followed by "You do not have permission to add comments." and I prefer that those not appear.

Formatting Tips for News Posts

One reason we use Google Sites is that it can reformat pages to improve their apperance on mobile devices. If you use columns on a page or post, on a small screen the leftmost column will appear first, then lower down will come the next column, and so forth. Any embedded images will usually appear the full width of a small screen, placed right below the nearest paragraph. Sometimes that is important to the flow of a post or page, but if not, putting any images in a second column delays them on a small screen until after all of the text in the first column is displayed.

Narrow columns are easier to read than full-page-width: Think about how traditional newspapers are laid out. Narrow columns are easier for people to track and follow than reading across the full width of a normal sheet of paper, let alone a wide newspaper. So I usually make a new webpage or post two or more columns, rather than one wide column.

Avoid scrolling, however: Readers don't like having to scroll down to read more of a post or page, however. So if confining text to a single column makes that column longer than your computer screen so you have to scroll down to read all of it, consider breaking the text up across two or more columns and putting any images at the bottom of the last column.

Editing a FAQ

To edit an existing FAQ, you need to click on the FAQ, which will open up that post under the Frequently Asked Questions Announcements page. Then use the pencil icon at the top right to enter edit mode, make any changes, and then click the Save button at the top right. If you change the title of the FAQ, that change will automatically be reflected in the list of FAQs on the website's Information page.

Deleting a FAQ

To delete an existing FAQ, you need to click on the FAQ, which will open up that post under the Frequently Asked Questions Announcements page. Then click the gear icon at the top right to access page settings, and select Delete page, and click the red DELETE button on the dialog box.
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